Lead difficult conversations: Strengthen your assertiveness (Inhouse)

• Check your inner attitude
  • Perceive your inner attitude before having a "difficult" conversation
  • Learn to see difficult conversations as an opportunity for direct, effective and constructive exchange
  Understand dynamics in difficult conversations
  • Recognize what constitutes conflict and how it arises
  • Learn how to maintain a professional attitude and avoid ineffective behaviors
  Tips for communicating in difficult conversations
  • Make sure you understand your counterpart correctly
  • Communicate while respecting the needs of all parties involved
  • Apply confident behaviors for effective and positive communication
  Get your (difficult) message across
  • Practice communicating difficult messages and how to give constructive feedback based on that message
  • Learn methods to remain confident in different situations and find a mutually beneficial solution

Methode

This instructor-led live online training is divided into 3 sequences. In the first sequence, you will be introduced to the topic interactively. Then, in a self-learning phase, you integrate what you have learned into the concrete context of your everyday work. Finally, in the third sequence, the results of the work are discussed in the group, accompanied by the trainer. Following the live online session, additional digital elements are available to support you in implementing what you have learned in your everyday work.