IT Outsourcing Fundamentals

Introduction of IT outsourcing / strategic orientation

• Definition, goals and conditions; opportunities & risks, organizational context, best practice frameworks
• Developing a sourcing strategy, identification of outsourcing areas

Initiation of an outsourcing project

• As-is & requirements analysis / market exploration
• Assessment of relevant as-is data & situation, requirements specification
• Identification of potential service providers, standard services, benchmarking

Creation of a concept

• Development and evaluation of outsourcing alternatives, make-or-buy
• Specification of services to be provided externally & the framework conditions
• Process redesign & design of vendor / provider management

Conducting a request for proposal

• Request for proposal documents and contract design
• Offer evaluation, negotiations, due diligence, contract signing

How to handle the transition phase

• Project organization, activities, cooperation, avoiding pitfalls

View to the operational phase

• Tasks of vendor / provider management, shaping the service provider relationship

Objectives

… you will get

• an overview of how to design an IT outsourcing project,
• an insight into how an outsourcing project is derived from strategy,
• tips for successful quality assurance of each outsourcing phase,

… you will learn

• how to determine the relevant as-is situation as well as requirements and how to conduct a market survey,
• how to develop an outsourcing concept that includes all relevant aspects,
• how to successfully design the request for proposal and award phase,
• how to overcome all obstacles in the transition phase.

Target group

IT managers, IT procurement professionals, IT Operations Managers, employees involved in outsourcing projects and IT vendor / provider management