Communication, Argumentation, Discussion (Inhouse)

• Perception as a basis for communication:
  • Perception filters and categories
  • Body language
  • Impact on emotions/behaviour
  Personal communication patterns:
  • Typical communication traps
  • Blocks, signals
  • Meta communication
  • Feedback rules
  Behavioural patterns in discussions:
  • Partner orientation
  • Establishing contact
  • Questions and answers
  • Apportioning speaking time
  • Logical levels
  Reasoning:
  • Arguments and claims
  • Effective structures in argumentation
  • Laws of logic and psychology
  • Power of persuasion and assertiveness through language
  Discussions and how to lead them:
  • Goal/outcome-oriented discussion
  • Integrative discussion leadership
  • Roles/allocation in hierarchically structured discussions and goal-oriented teams
  Self-Management:
  • Personal agendas
  • Goal definition and accomplishment
  • Attainable goals
  • Personal strengths and weaknesses
  Conflicts:
  • Goal-oriented approach
  • Conflict = opportunity
  • Adapting surprising arguments to your own world
  • Dealing with unfairness and killer phrases

Methode

In this seminar, our trainers will teach you the course content using presentations, which you will apply and consolidate in discussions, individual work, and group work.