Windows 11 - for support staff

BeschreibungIn the seminar, you will learn how to operate Windows 11 efficiently and how to configure it. You will be able to support users when migrating from Windows 10 to Windows 11 and provide support for the maintenance of the running Windows 11 system.InhaltThe new Windows 11 interfaceThe revised Windows 11 start menuchanges to the taskbarimprovements to Windows Explorernew features in Windows settingsUsing virtual desktops and the task viewThe snap function for optimized multitaskingThe Edge browser and its integrationWindows Copilot*Windows Updates and ServiceWindows feature releases and cumulative updatesmanaging Windows update ringssetting up Windows update for businesssettings for Windows updateoptimizing update delivery (delivery optimization)managing UWP apps in Windowsdifferences between UWP apps and classic applicationsinstalling apps via the Microsoft Store or MSIXlisting and removing UWP apps with PowerShellconfiguring default installation locations for applicationsalternative app concepts: click-and-go (Office) and electron-based applications (e.g. Teams)Winget Package Managerhow the Winget package manager worksinstalling and updating applicationsremoving programs with Wingetmanaging winget via UnigetUIcloud integration in Windows 11logging in to Windows with online accountsEntra-ID overviewmanaging OneDrive integration and default storage locationsintroduction to IPv6IPv6 basicsunderstanding the IPv6 addressing schemeLink-local addresses and their meaningcooperation between IPv4 and IPv6managing data carrierssetting up hard disks with disk managementcomparison of MBR and GPTactivating bitlocker encryptionTPM, UEFI and Secure Bootimportance of UEFI for modern systemshow secure boot worksusing TPM to secure the UEFI firmwaretroubleshooting and system managementusing Windows troubleshootingAnalysing Windows reliability history optimizing the hard disk with Disk Cleanupusing the Windows event viewerevaluating Windows system informationVoraussetzungenBasic knowledge of Windows 10 and basic IT support experience are required.ZielgruppeHelp Desk employeeSystem administratorService technician