Resolving conflicts respectfully (Inhouse)

• Communication and self-image: 
  • Perception levels and filters 
  • Recognising personal communication patterns and traps 
  • Verbal and non-verbal signals 
  • Feedback rules 
  • Self-perception and other s image of oneself 
  The conflict issue: 
  • Possible causes in the work processes 
  • Types of conflict 
  • Danger of conflict fixation 
  • Conflict signals as an approach to early conflict resolution 
  Resolving conflict: 
  • Leading dificult discussions 
  • Dealing with "disturbances" 
  • Developing behavioural alternatives in difficult situations 
  • Solution-oriented questioning 
  • Positive intention 
  • Intervention possibilities in conflict situations

Methode

In this training course, our trainers will teach you the course content using presentations, discussions, and examples from the participants' practical experience. Individual and group work as well as role-plays are also part of the training.